Microsoft Product Support Services

Product Name: Microsoft® Visio®

Online Support: http://support.microsoft.com/directory/productsupportoption.asp

In Canada, visit http://www.microsoft.ca/support

Conditions: Microsoft’s support services are subject to then-current prices, terms, and conditions, which are subject to change without notice. Please Note: Trial versions do not include Microsoft Assisted Support Options, but access to our no-charge Self-Help Options can be found online at http://support.microsoft.com/directory

Worldwide: Support options, hours and cost in your country/region may differ from the United States. Please check with your local office for details.

Professional Support Options

Advanced support for experts and businesses. Visit our customized support sites for pay-per-incident assistance online in the U.S. and phone in the U.S. by experts trained to assist business professionals. For advance-purchase support incidents, please call Professional Support Sales at (800) 936-3500. If you are calling from Canada, Professional support is available by calling (800) 805-4440 from 8:00a.m. – 8:00p.m. Monday – Friday, Eastern Time.

Submit your incident online in the U.S.

· http://support.microsoft.com/directory/directory/onlinesrpro.asp

Get additional information on our support offerings in the U.S.

· Professional Support for Developers

· Professional Support for IT Professionals

· Professional Support for Value Add Partners, Resellers, Consultants

· Professional Support for Microsoft Certified Partners

· Professional Support for OEMs

Submit your incident over the phone in the U.S.

· Developers (800) 936-5800

· IT Professionals (800) 936-4900

· Partners (resellers/consultants) (888) 456-5570

· Microsoft Certified Partners (888) 677-9444

· Original Equipment Manufacturers (800) 936-2197

· System Builders (888) 456-5570

International Support

<span style="color: #0000FF">Important!</span>  Phone numbers for Microsoft Subsidiaries are subject to change. For the most recent listing, please visit http://support.microsoft.com/directory and select “worldwide support”. If there is no Microsoft subsidiary office in your country/region, please contact the establishment from which you obtained your Microsoft product.

International Subsidiary Information

Argentina

Microsoft de Argentina S.A.

Fax: (54-11) 4316-1922

Customer Service: (54-11) 4316-4600

Technical Support Phone (54-11) 4316-4664

Armenia

See Russia

Australia

Microsoft Pty. Ltd.

Phone: 13 20 58

Fax: 612 9023 5021

Technical Support Phone: 13 20 58

Austria

Microsoft Ges.m.b.H.

Phone:(+43) 1 610 64 -0

Fax: (+43) 1 610 64 -200

InfoServices: 08000-123 345, Fax: +43-2236-64595, InfoService@microsoft.at

Direct Services (Updates, etc.): +43-1- 795 67028, Fax: +43-1-795 67029,austria@msdirectservices.com

Standard Support (Installation and Handling): +43-1-50222-2255

Azerbaijan

See Russia

Belgium

Microsoft NV

Phone: +32 2 7043000

Fax: +32 2 7043535

TechNet Subscription: +353 1 703 8738

MSDN Subscription: +32 2 5138684

Microsoft Information Center: +32 2 5133113

Technical Support:

· +32 2 513 32 74 (Dutch speaking)

· +32 2 502 34 32 (English speaking)

· +32 2 513 22 68 (French speaking)

Belarus

See Russia

Bolivia

See Uruguay

Brazil

Microsoft Informatica Ltda.

Phone: (55) (11) 5514 - 7100

Fax: (55) (11) 5514 - 7106/5514-7107

Technical Support:

· Phone: (55) (11) 5504-2155

· Fax: (55) (11) 5504-2227

· Automatic Fax: (55) (11) 5506-8506

· Bulletin Board Service: (55) (11) 5506-1234

Customer Services: (55) (11) 822-5764

Customer Services Fax: (55) (11) 822-6227

Canada

Microsoft Canada Co.

Head Office Phone: 1 (905) 568-0434

Customer Information Centre: 1 (800) 563-9048

Technical Support:

· Desktop Systems including Microsoft Windows 95: (905) 568-4494

· Microsoft Office and Office Components: (905) 568-2294

· Other Standard Technical Support: (905) 568-3503

· Priority Support Information: (800) 668-7975

· Text Telephone (TTY/TDD) (905) 568-9641

Caribbean

Microsoft Caribbean, Inc.

Phone: (809) 273-3600

Fax: (809) 273-3636

Technical Support/Soporte Tecnico: (408) 953-8086

Support E-mail/Correo Electronico para Soporte Tecnico: mscasup

Customer Service/Centro de Servicios: (800) 297-5982 for area codes 787 & 809 only

Customer Service E-mail/Correo Electronico para Atencion a Usarios: msccatus

Central America

Technical Support/Soporte Tecnico: (506) 298-2020

Support E-mail/Correo Electronico para Soporte Tecnico: mscasup

Customer Service/Centro de Servicios: (506) 298-2000

Customer Service E-mail/Correo Electronico para Atencion a Usarios: mscarsup

Chile

Microsoft Chile S.A.

Phone: 56-2-330-6000

Fax: 56-2-330-6190

Customer Service: 56-2-800-330600

Personal Operating System and Applications:

· Phone: 56-2-330-6222

· Fax: 56-2-341-1439

China

Microsoft (China) Co. Ltd

6/F, Beijing Sigma Center

No. 49, Zhichun Road, Haidian District

Beijing, 100080, PRC

Phone: 011-86-10-6261 7711

Fax: 011-86-10-6253 6630

Microsoft Asia Regional Engineering Center

19th - 20th Floor, Metro Tower

No. 30 Tian Yao Qiao Road,

Shanghai, 200030, P.R.C.

Phone: 011-86-21-64691188/ 011-86-21-6469 8899

Fax: 011-86-21-6469 1166 / 011-86-21-6469 9900

Colombia

Microsoft Colombia

Carrera 7a. # 71-21 Torre B Piso 7

Santa Fé de Bogotá

Phone: (571)3173838

Fax: (571) 3173494

Technical Support:

Línea de Respuesta Bogota

Phone: 524-0404

Other cities: 9800-10595

Fax: (091) 524-0405

Croatia

Microsoft Hrvatska d.o.o.

Trg D. Petrovica 3

10 000 Zagreb

Croatia

Phone: 385 1 4802 500

Fax: 385 1 4843 688

Product Support Phone Number 385 1 393539, e-mail: hot-line@microsoft.hr

Customer Service + 385 0800 300 300, e-mail: info-line@microsoft.hr

Czech Republic

Microsoft s.r.o.

Phone (+420) (2) 611 97 111

Fax: (+420) (2) 611 97 100

Technical Support: (+420) (2) 2150 3222

Denmark

Microsoft Denmark

Phone: (45) (44) 89 01 00

Fax: (45) 44 68 55 10

Technical Support:

· Phone: (45) 44 89 01 11

· Microsoft Sales Support: (45) 44 89 01 90

· Microsoft FastTips: (45) 44 89 01 44 (Document 303030 in FastTips contains detailed instructions)

· Microsoft MSDL (BBS): (45) 44 66 90 46

Dominican Republic

See Central America

Dubai

Microsoft Middle East

Phone: (971) 4 3973888

Fax: (971) 4 3972244

Technical Support (Personal Operating Systems & Desktop Applications only):

Phone: (971) (4) 3975443

Fax: (971) (4) 3972304

E-mail: mswsgulf@microsoft.com

Customer Service Center (Version upgrade / TechNet and MSDN subscription):

Phone: (971) (4) 3975752

Fax: (971) (4) 3972304

Ecuador

Corporation Microsoft del Ecuador S.A.

Phone/PBX: (593 2) 460453

Fax: (593 2) 463093

Customer Service: (593 2) 258025

Technical Support: (593 2) 258025

Egypt

Technical Support (Personal Operating Systems & Desktop Applications, and Development Tools “Installation ONLY”):

Tel no.: 202 - 338 8724

202 - 338 9794

Fax: (202) 360 4976

E-mail: mssupport@gbrands.com

England

See United Kingdom

Estonia

Technical Support: (+372) 650 49 99

Finland

Microsoft OY

Phone: +358-(0)9-525 501

Fax: +358-(0)9-878 8770

Technical Support:

· Phone: +358-(0)9-525 502 5026

· Standard +358 (0) 9-525-502-500

· Priority: +358 (0) 9-525-502-20

France

Phone: (011)(33) 825 827 829 (*)

Customer Svc. Phone: (011)(33) 0 825 827 829 (*)

Fax: (33) 01 64-46-06-60

Telex: MSPARIS 604322

Customer Svc. Phone: (011)(33) 0 825 827 829 (*)

Technical Support Phone: (011)(33) 825 827 829 (*) access code 1020

Technical Support Fax: (011)(33) 1 69 28 00 28

(*) indigo number 0,99 F TTC per minute

French Polynesia

See France

Georgia

See Russia

Germany

Microsoft GmbH

Phone: 089/3176-0

Fax: 089/3176-1000

Telex: (17) 89/83 28 MS GMBH D

Information: 089/3176 1199

Prices, updates, etc.: 01805 / 25 11 99

Standard Support (Installation and Handling): 01805/67 22 55

General information about Microsoft Support in Central Europe: Fax: 1805-25-1191

Greece

Microsoft Hellas, S.A.

Phone: (30)(1)6806-775 through (30)(1)6806-779

Fax: (30)(1)6806 780

Technical Support:

· Phone: (30) (1) 6806111

· Fax: (30) (1) 6809528

Gulf & Eastern Mediterranean

PO Box 52244

Dubai, UAE

Tel: 971 4 3973888

Fax: 971 4 3972244

Personal Support Contact Details: (Personal Operating Systems & Desktop Applications ONLY)

Gulf (Bahrain, Malta, Qatar and United Arab Emirates)

Phone - 971 4 3975443

Fax - 971 4 3972304

E-Mail = mswsgulf@microsoft.com

Lebanon (Cyprus and Lebanon)

See Lebanon

Oman

See Oman

Hong Kong SAR, PRC

Microsoft Hong Kong SAR, PRC Limited

Fax: (852)2560-2217

Microsoft Information Hotline: (852)2804-4234

Personal Technical Support: (852) 2804-4222

Professional Technical Support: (852) 2804-4288

Hungary

Microsoft Hungary

Phone: (+36) (1) 437-2800

Fax: (+36) (1) 437-2899

Customer Services: (+36) (1) 267-4636 (2MSINFO)

Technical Support: (+36) (1) 267-7846 (2MSSUGO)

Iceland

See Denmark

India

Microsoft India

Phone: (91) (80) 559-5733, (91) (11) 6294600,6294601 , (91) (22) 2850193

Fax: (91) (80) 559-7133, (91) (11) 629-2650

Indonesia

Microsoft Indonesia - Jakarta

Technical Support:

· Phone: 62 21 570 42 54

· Fax: 62 21 520 81 22

Ireland

Technical Support:

Phone: 706 5353

See United Kingdom

Israel

Microsoft Israel Ltd.

Reception:

Phone: +972-9-952-5353

Fax: +972-9-952-5333

Customer Service & Information Center:

Phone: +972-9-9525400

Fax: +972-9-9525411

Technical Free Support for Windows, Office and Microsoft Fun:

Phone: +972-9-9525400

Fax: +972-9-9525403

Italy

Microsoft Srl

Phone: (39) (2) 70-398-398

Fax: (39) (2) 7039-2020

Microsoft Rome Office: (39) (6) 5095-01 - Fax: (39) (6) 5095-0600

Customer Service (New product info, product literature): (39) (2) 70-398-398

Operatori del Settore IT (Customer Service for IT): (39) (2) 70-398-398

Technical Support: (39) (2) 70-398-398

Microsoft Consulting Service: (39) (2) 70-398-398

Japan

Microsoft Company Ltd.

Technical Support (Standard Support): (81) (3) 5354-4500

Technical Support options/ Support Contract: (81) (3) 5354-4700

Channel Marketing Information Center (Presales Product Support):

· Tokyo Phone: (81) (3) 5454-2300

· Osaka Phone: (81) (6) 6245-6995

Customer Service Phone (Version upgrade/Registration):

· Phone: (81) (48) 226-5500

· Fax: (81) (48) 226-5511

Kazakhstan

See Russia

Kingdom of Saudi Arabia

http://www.microsoft.com/middleeast
Microsoft Arabia
Riyadh, Kingdom of Saudi Arabia
Tel: 966 1 2180808
Fax: 966 1 2180809

Support
Tel: 800 1242255 (toll free)
Fax: 966 1 218-0821
E-mail: saudimss@microsoft.com

Kyrgyzstan

See Russia

Korea

Microsoft CH

Phone: (82) (2) 531-4500

Fax: (82) (2) 531-1724

Game and Hardware Service Center: 080-645-1000 (toll free domestic only)

Customer Satisfaction Center: 080-985-2000 (toll free domestic only), (82) (2) 558-8161

Technical Support Center: (82) (2) 508-0040

Microsoft FastTips: (82) (2) 3453-7555

Support Sales: (82) (2) 531-4544

Internet: http://www.microsoft.com/korea/support/default

Kuwait

PO Box 5244

13053 Safat

Tel: +965-243-0248

Fax: +965-243-0249

Technical Support (Personal Operating Systems, Desktop Applications and Developer Tools ONLY):

Tel: +965-243-1071

Latin America

Microsoft Latin American Headquarters (U.S.A.)

Phone: (305) 489-4800

Fax: (305) 491-1616

Customer Service: (425) 936-8661

Technical Support: (214) 714-9100

Lebanon (Cyprus and Lebanon)

Phone - 961 1 983348

Fax - 961 1 983349

E-Mail = mts@lebanon-online.com.lb

Liechtenstein

See Switzerland

Luxembourg

Microsoft NV

Phone: +32 2 730 39 11

Microsoft Support Network Info. Center +31-800-9977-57

TechNet Subscription: +353-1-703 8738

MSDN Subscription: +353-1-708-8690

Microsoft Information Center: +32-2-481 52 52

Bulletin Board: +32 2 726 85 45 (1200/2400/9600/14400 bd, 8N1, ANSI)

Technical Support:

· +32 2 513 32 74 (Dutch speaking)

· +32 2 502 34 32 (English speaking)

· +32 2 513 22 68 (French speaking)

See also Netherlands

Malaysia

Microsoft (Malaysia) Sdn Bhd:

Phone: +6 (03) 757-2266

Fax: +6 (03) 757-2265

Customer Services:

· Phone: Toll-free - 1-800-88-3249

· Fax: +6 (03) 758-5011

Technical Support:

· Phone: +6 (03) 793-9595

· Fax: +6 (03) 295-2065

México

Microsoft México, S.A. de C.V.

267-2110 Atencion a Distribuidores

265-3380 Atencion a Clientes

265-3399 Soporte Sistemas Operativos y Applicaciones de Escritorio

267-2190 Soporte de Servidores y Herramientas de Desarrollo

Fast Tips: (52)(5) 2612199

Microsoft BBS 628-6200/02 MSMEXICO sin password

Middle East

Microsoft Middle East

Phone: (971) 4 397 3888

Fax: (971) 4 397 2244

Technical Support (Personal Operating Systems & Desktop Applications ONLY):

· Phone: (971) (4) 397 5443

· Fax: (971) (4) 397 2304

· E-mail: mswsgulf@microsoft.com

Customer Service Center (Version upgrade / TechNet and MSDN subscription):

· Phone: (971) (4) 299 5082

· Fax: (971) (4) 299 5097

Mongolia

See Russia

Morocco

Microsoft Afrique du Nord et de l'Ouest

Phone: (212) 2 95 80 80

Fax: (212) 2 95 85 85

Netherlands, The

Jaar 2000 informatie centrum

Netherlands: (020) 5001033

Belgium: +32-2 7043000

Luxemburg: +32-2-5139979

Support and Services

Product Support:

· Netherlands (Dutch): (020) 5001005

· Netherlands (English): (020) 5001053

· Belgium (Dutch): +32 2 513 31 13

· Belgium (French): +32 2 513 22 68

· Belgium (English): +32 2 502 34 32

· Luxemburg (French): +32 2 513 2268

· Luxemburg (English): +32 2 502 3432

Microsoft Consulting Services Benelux

Netherlands, Belgium and Luxemburg: +31 (0)20 5001005

Information Services and Subscriptions

TechNet

· Netherlands: (020) 5001035

· Belgium: +32 2 5022176

· Luxemburg: +32 2 5022176

Microsoft Developer Network

· Netherlands: (020) 5001037

· Belgium: +32 2 5138684

· Luxemburg: +32 2 5138684

New Zealand

New Zealand

Microsoft New Zealand Ltd

Phone: 64 (9) 357-5800

Fax: 64 (9) 357-0868

Technical Support:

* Phone: 64 (9) 357-5575

* Fax: 64 (9) 357-5577

Northern Ireland

See United Kingdom

Norway

Microsoft Norway AS

Phone: +(47) 22 02 25 00

Fax: +(47) 22 95 06 64

Technical Support:

· Standard: + (47) 22 02 25 50

· Priority: + (47) 22 02 25 45

· Premier: + (47) 22 02 25 46

Microsoft Sales Support: +(47) 22 02 25 80

Microsoft MSDL: +( 47) 22 18 22 09

Microsoft FastTips: + (47) 22 02 25 70 (Document 404040 in FastTips contains detailed instructions)

Oman

Phone - 968 691191

Fax - 968 698568

E-Mail = mspss@gto.net.om

Pakistan

Phone: 92 21 111 674357

Fax: 92 21 4533370

E-mail: mssupport@nets.net.pk

Customer Service Center (Version upgrade / TechNet and MSDN

subscription):

Phone: (971) (4) 3975752

Fax: (971) (4) 3972304

Panama

Technical Support/Soporte Tecnico: (506) 298 2020

Support E-mail/Correo Electronico Para soporte tecnico: mscasup

Customer Service/Centro de Servicios: (506) 298 2000

Customer Service E-mail/Correo Electronico para Atencion a Usuarios: msccatus

Papua New Guinea

See Australia

Paraguay

See Uruguay

Perú

Phone: (511) 421-1200

Fax (511) 4217307

Technical Support:

(511) 2155002 & (511) 2155005

Philippines

Phone: (632) 811-0062

Technical Support:

· Phone: (632) 892-2295/2495

· Fax: (632) 813-2493

Poland

Microsoft Sp. z o.o.

Phone: +(48-22) 661-54-00

Fax: +(48-22) 661-54-34

Information Service: +(48-22) 865-99-33

Technical Support: +(48-22) 865-99-66

Portugal

Microsoft Portugal MSFT, Lda.

Phone: (351) 1 4409200

Fax: (351) 1 4412101

Technical Support:

· Standard Support: +(351) 1 4409280

· Fax : +(351) 1 4411655

Puerto Rico

Soporte Tecnico: (408) 953 8086

Support E-Mail/Correo Electronico Para soporte tecnico: mscarsup

Customer Service/Centro de Servicios: (800)297 5982 for area codes 787 & 809 only

Customer Service E-mail/Correo Electronico para Atencion a Usuarios: msccatus

Romania

Microsoft s.r.l.

Phone: (+40) (1) 222 90 16

Fax: (+40) (1) 222 90 12

Technical Support: (+40) (1) 312 09 48

Russia

Microsoft Z.A.O.

Microsoft Information Center:

Phone:

· Moscow: +7 (095) 916-7171

· St.Peterburg: +7 (812) 118-3636

· Novosibirsk: +7 (3832) 119-019

· Kiev +380 (044) 2305101

Fax:

· Moscow: +7 (095) 916-7112

Technical Support:

Phone:

· Moscow: +7 (095) 745-5445

· St.Peterburg: +7 (812) 118-3636

· Novosibirsk: +7 (3832) 119-019

· Kiev +380 (044) 2305102

Fax:

· Moscow: +7 (095) 916-7112

Scotland

See United Kingdom

Singapore

Microsoft Singapore Pte Ltd

Phone: (65) 337-6088

Fax : (65) 337-6788

Customer Services Phone: (65) 324-5255

Customer Services Fax: (65) 324-6181

Product Support Services Phone: (65) 378-3600

Product Support Services Fax: (65) 378-3662

Slovakia

Microsoft Slovakia s.r.o.

Bratislava Business Center IV

Prievozska 6/A

821 09 Bratislava

SLOVAK REPUBLIC

Phone: +421-7-5341 9841

Fax: +421-7-5341 9840

Hotline: +421-7-67 296 296

Infoservice: +421-7-67 296 297

Y2K Infoservice: +421-7-67 296 200

Slovenia

Microsoft d.o.o.

Phone: (+386) (61) 1 800 800

Fax: (+386) (61) 1 800 822

Technical Support: (+386) (61) 185 3449

South Africa

Microsoft South Africa

All services

Phone: (+27)11 257 0000 or

0860225567 (inside South Africa)

Fax: (27)11 257 0257

Technical Support Fax: (+27)11 257-0424

South East Africa and Indian Ocean Islands

See South Africa

Spain

Microsoft Iberica SRL

Inside Spain

Phone: 902 197 198

Fax: 91 803 8310

Technical Support: 902 197 198

Customer Service: 902 197 198

Fax Back telephone: 902 197 198

Outside Spain

Phone: (34) 91 353 69 60

Fax: (34) 91 803 8310

Technical Support: (34) 91 353 69 60

Customer Service: (34) 91 353 69 60

Fax Back telephone: (34) 91 353 69 60

Sweden

Microsoft AB

Phone: +46-(0)8-752 56 00

Fax: +46-(0)8-750 51 58

Technical Support:

· Standard: +46-(0) 8- 752 09 29

· Priority: +46 (0) 8 751 09 80

· Premier: +46 (0) 8 632 57 01

Sales Support: +46-(0)8- 752 56 30

Switzerland

Microsoft AG

Phone: 01-839 61 11

Fax: 01-831 08 69

Customer Service Phone: 0848-858-868

· Microsoft Info-Service, Postfach, 8001 Zürich, Fax: 01 311-72-27

Support:

· Standard Technical Support (German speaking) Installation and Handling: Phone 0848 80 - 2255

· Standard Technical Support (French speaking): Phone 022-738 96 88

· General information about Microsoft Support in Central Europe: Phone 0848-80-2330

Tajikistan

See Russia

Taiwan

Microsoft Taiwan Corp.

Phone: (886) (2) 2504-3122

Fax: (886) (2) 2504-3121

Technical Support:

· Phone: (886) (2) 2508-9501

· Fax: (886) (2) 2508-9575

Thailand

Microsoft (Thailand) Limited

Phone: (662) 266-3300

Fax: (662) 266-3310

Product Support:

Phone: (662) 613-7208 through 11

Fax: (662) 613-7198

Turkey

Microsoft Turkey

Phone: 90 (212) 258 59 98

Fax: (90 (212) 258 59 54

Support Hotline:

· Phone: 90 (212) 275 2466

· Fax: 90 (212) 272 7755

Turkmenistan

See Russia

Ukraine

Microsoft Information Center:

(044) 230-51-01

Technical Support:

Kiev: (044) 230-51-02

Internet: http://www.microsoft.com/ukraine

see also Russia

United Kingdom

Microsoft Limited

Phone: (0870) 60 10 100

Fax: (0870) 60 20 100

Microsoft Technical Support

· Desktop Applications, Home Products, Personal Operating Systems and hardware. 0870 60 10 100

· Developer Products 0870 60 10 100

· Business Systems 0870 60 10 100

· Customers phoning from Ireland should dial 706 5353 for technical support.

Pre-Sales Information: Microsoft Connection (0345) 00 2000

Uruguay

Technical Support:

· Phone: (598) (2) 774934

· Fax: (598) (2) 774935

See also Uruguay Online

Uzbekistan

See Russia

Venezuela

Corporation MS 90 de Venezuela S.A.

Other information: (582)265-9922

Fax: (582)265-0863

Technical Support: (582)993-6755

Wales

See United Kingdom

© 2001 Microsoft Corporation. All rights reserved.