Summary

The reader should understand:

  • The stages of the general troubleshooting process
  • The bottom-up troubleshooting approach
  • The top-down troubleshooting approach
  • The divide and conquer troubleshooting approach
  • How to select an effective troubleshooting approach based on a specific situation
  • The process of gathering symptoms from a network
  • Guidelines for gathering symptoms from a user
  • The process of gathering symptoms from an end-system