ACU Monitoring and Troubleshooting Tools
Cisco WLAN troubleshooting

The Cisco Wireless LAN Adapter Troubleshooting Utility helps to identify and resolve configuration and association problems with the client adapter. It is meant to be used only when the client adapter is in infrastructure mode as it assesses the connection between the adapter and an access point.

Follow the instructions in one of the subsections below to use the utility to diagnosis the client adapter's operation, save a detailed report to a text file, or access online help. Perform one of the following to activate the troubleshooting utility:

  1. Open ACU; select Troubleshooting from the Options drop-down menu.
  2. Right-click the ACM icon; select Troubleshooting from the pop-up menu.
  3. The Cisco Wireless LAN Adapter Troubleshooting screen appears .
  4. Click Start. The utility performs the following series of eight tests to check the operation of the client adapter and to pinpoint specific problems if they exist , .
  5. To view more detailed information, click Detailed Report. A report appears that explains the purpose of each test and the results for the client adapter .
  6. If a problem is discovered, the report provides some possible repair suggestions. Follow the repair instructions carefully and run the troubleshooting utility again.
  7. Click Close to exit the detailed report.
  8. Click Cancel to exit the troubleshooting utility.

The utility runs until it completes successfully or a problem is discovered. It then displays the results . One of the following status messages appears for each test:

  • GOOD – The test completed successfully.
  • ERROR – The test failed because the client adapter is not configured properly to establish a connection with an access point.
  • WARNING – The test failed for one of the following reasons:
    • The utility is unable to access the client's IP address. Either an incorrect IP address was entered, or an IP address was not received from the DHCP server. Contact your system administrator.
    • The utility is unable to access the access point's IP address. Contact your system administrator.
    • The exact cause cannot be determined. Contact your system administrator.

Follow the steps in Figure to save the detailed troubleshooting report to the computer's hard drive. Follow the steps in Figure to access general troubleshooting information about the client adapter .