Troubleshooting

Question: I have error. When i try connect to server, i'm see error in "Message" pane:

Message >> LIST Error = 550 (Unable to establish data connection, error #10060)

CyD Software Labs: You must disable passive mode:

1. Select you server connection in "Server" pane

2. Click on "Edit server" button

3. Select "Option" tab

4. Clear "Passive" check box

Your server can't work in passive mode

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Question: I can’t add sites to the site database.

CyD Software Labs: Make sure there is at least one site group.

Question: keep seeing ‘NOOP’.

CyD Software Labs: This is how the anti-idle keeps you from being disconnected from the server.

Question: I keep getting ‘Unable to resolve host’.

CyD Software Labs: Make sure you are connected to a live Internet connection.

Question: I don’t see any remote files.

CyD Software Labs: You are in a directory that contains no files. Try changing directories. If you still can’t see any files, go to Tools | Print files list. If you see directory information, then CyD FTP Client XP is not compatible with that server. It is greatly appreciated if you forward a copy of the directory listing of incompatible servers so we may add support for them. Now CyD FTP Client support most popular Unix and Windows like servers.

Question: Does CyD FTP Client really resume? It keeps overwriting my files.

CyD Software Labs: Yes it does. There are still many FTP servers that do not support resume, and therefore CyD FTP Client overwrites your file. If you see ‘504 Reply marker must be 0’ after the REST command, the server does not support resume.

 
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